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Return within 30 days of receiving the product(s) ordered from the EMERALD EXCLUSIVE online store (www.emerald.com.my).
• Product(s) can be returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging and unwashed condition.
• For exchanges to product(s) of equivalent or lower price, no refunds will be given.
• For exchanges to product(s) of a higher price, you will be required to pay the difference.
• For 100% refund policy, you may return the product(s) to us for inspection before full payment to be made to your account.
• If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt.
Delivery charges paid in the original order are non-refundable. The cost of shipping the returned product(s) to be borne by you.
• EMERALD EXCLUSIVE reserves the right to amend this policy at any time without prior notice.
Contact us at email@example.com for questions related to refunds and returns.